Returns & Exchanges

At Blackbird Mountain Guides, we want you to be fully prepared for your next adventure with gear that fits perfectly. If you are not satisfied with your purchase, you can return or exchange unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all mountain-ready apparel remains in new, sellable condition.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the gear at our warehouse, we will process your refund or ship your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing