Frequently Asked Questions
Everything you need to know about our premium mountain apparel and gear.
What is your shipping policy for high-altitude gear?
We offer standard and expedited shipping across the country. Orders over $150 qualify for free ground shipping. All technical apparel is tracked and insured to ensure it arrives safely before your next expedition.
Can I return apparel if it doesn't fit correctly?
Yes, we offer a 30-day return policy for all unworn fashion and technical gear with original tags attached. We recommend trying on your gear indoors to ensure a perfect fit before heading into the field.
Are your materials sustainably sourced?
Absolutely. Blackbird Mountain Guides prioritizes ethical manufacturing. Our collections feature recycled synthetic fibers and responsibly sourced wool to minimize our environmental footprint on the mountains we love.
How do I care for my technical outerwear?
To maintain the waterproof integrity of your garments, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat to reactivate the DWR coating.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support our global community of mountain enthusiasts in the near future.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.